Refund policy

Returns & Refunds

Every print and frame is made to order especially for you. Please check sizes and colours before ordering — if you're unsure, write to us first and we'll gladly help you choose.

Damaged, defective or incorrect orders
If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll send a free replacement or give you a full refund — your choice. There's no need to send anything back.
Contact us within 14 days of delivery through our contact form (choose "Something is wrong with my product"), with your order number, a photo of the item and a photo of the packaging. We reply within one business day.

Lost orders
If your tracking hasn't updated for 10 business days, contact us (choose "There's a delivery problem") with your order number. We'll investigate with our delivery partner and, if the parcel is lost, send a replacement or refund you in full.

Change of mind
Customers in the European Union and the United Kingdom: you may withdraw from your purchase within 14 days of receiving it without giving a reason. Just tell us through our contact form (choose "Payment, refund, or discount issue") with your order number. You don't need to send the item back — we refund the item price and the original standard shipping cost within 14 days of your request.
This right does not apply to personalised products (such as Custom Posters made from your own photo or design).

Customers in all other countries: because each item is made to order, we can't accept returns for change of mind.

Refunds
Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days to appear.

Questions? Contact us at hello@theposterio.com or through our contact page.

ONRCreative LLC (THEPOSTERIO), 30 N Gould St, Sheridan, WY 82801, United States